Collecting data has enabled CIRCS to improve and validate service delivery in Queensland Health's hospital and health care facilities. CIRCS provides a vast array of education to health professionals in Queensland through Telehealth sessions and a Learning Management System (LMS). Collecting feedback and participation data allows CIRCS to capture an overview of how HHSs are progressing with standardising their education.
Telehealth and the LMS have been the predominant delivery methods in 2014 and the collated feedback and online progress statistics have shown them to be extremely successful methods. CIRCS employs a Likert scale as a psychometric measure through the use of feedback questionnaires to quantify the impact of the education offered. These are completed at the end of an education session to gain both quantitative and qualitative response data. CIRCS target for all education sessions is a Likert score of 3.5 or above and endeavour to improve areas that fall below this. The scale is often presented as a graph for easy interpretation and efficient responses to improvement opportunities.
Collecting data provides a strong base for creating visually stimulating presentations for HHS stakeholders. Each month, a report is prepared on the LMS education statistics to compare against the previous months. This has so far shown a steep uptake of standardised education as staff become more familiar with the online education concept. The data is on offer to Chief Executives, Nurse Educators, Clinical Facilitators and anyone else charged with supervising education uptake.